TMZ has gotten their hands on Gucci’s guideline’s on how they want their employee’s to handle disgruntle or clout chasing customers. Gucci knows they are in some shit, and their CEO Marco Bizzarri has yet to fly to Harlem to meet with Dapper Dan.
The documents show they are concerned about people trying to record themselves doing pranks inside the store. As previously reported Gucci released a black face sweater during Black History Month.
Bizzarri says Gucci is going to hire 5 new designers from around the world to fill positions at the Rome, Italy design office to increase the company’s diversity of perspectives and vows that, “any product that is, or may be perceived as, culturally insensitive does not get to the production stage.”
He also says that it was a big mistake.
The guide line to employees focuses on de-escalation :
“ALWAYS FOCUS ON DE-ESCALATION. NEVER ENGAGE IN A VERBAL OR PHYSICAL ALTERCATION WITH A CLIENT.”